- RMA Service Center
- How do I set all setting back to factory setting?
Unplug your VGA cable power off the unit hold the up arrow down at the same time power the unit back on you will see a message "RESET EPROM" power off the unit plug back your vga cable and power back up.
This wills also most of the problem on our LCD monitors.
- What does it mean when I get green or red colors on my screen?
This is caused by one of two items:
- I've connected the LCD to my computer, but the fonts and images look fuzzy. What do I do?
Run Auto-tune from your On Screen Monitor located on your LCD monitor. If problem is not corrected please adjust the track. If your resolution is set to low, to adjust this:
- My screens flickers when I close or open a program.
Your screen is flickering due to the refresh rate on your computer is not set correctly to your video card settings. First option is to run Auto-tune and Adjust track from your On Screen Monitor located on your monitor. If problem is not corrected please adjust refresh rate. To adjust your refresh rate.
- I've split images on my 14" monitor.
Check your power cord connection, Have your monitor on with the problem showing then unplug the power to the monitor then plug it back.
- I can't use the keys on my monitor.
Your keys might be on the lock mode. To unlock the keys power off the unit hold down the down arrow at the same time power the unit back on.
- What does it mean when I get an "Out of Range" error message on screen.
The setting or the refresh rate on your computer needs to be adjusted. To do this, you will need to connect your old monitor to your computer so you can change the appropriate settings.
After connecting your old monitor:
- What type of touch do I have?
All our units will have a configuration # located in the back of the units ____-__-_____-____-___-(RES) or (W/O)
RES = elo
W/O = is mostly a non touch units (please contact the place of purchase for touch type)
- Where do I locate the drivers to run the LCD monitor?
GVision LCD monitors are plug and play, meaning that they do not require a particular software driver to operate. The first time you connect the LCD to the computer and turn everything on, Windows may look for a driver. It should automatically select the Windows Plug and Play driver. This has been verified on Windows 95, 98, 2000, XP, ME and NT.